lged.pabna

Main Comtent Skiped

GRS-Policies and Instructions

1. GRS Manuals 2022-23

2. Nomination of focal point officers on GRS by different ministries/divisions;

3. Formulation of practicable strategies for ministries/divisions and review of the future plans about management of public grievences;

4. Instructions relating to measures by ministries/divisions on receipt and disposal of complaints and reporting to the Cabinet Division;

5. Activities relating to the Grievence Redress System (GRS).

6. GRS Guideline, 2015 (Revised 2018)

7. GRS Training Manual (Draft)